I’m out of town at SMP & will work on orders once I am back!

FAQs

I’m having trouble accessing my digital files.

When your order has been processed, your downloads will be available once checkout is complete. At the completed checkout page there will be a list of your digital files purchased along with buttons next to them. Click your files to download. Make sure your pop up blocker is turned off or it might block the file from opening.

The files will also be emailed to you in a list of all the products you purchased. Check your spam if it isn’t in your inbox!

If neither of these work, make sure your payment went through. If it did and you still can’t access it, contact me! I’ll make things right and get you your files.

I love MJD inserts! But I’m looking for a different size…

Just contact me! I’m always happy to convert an insert to a new planner size. Email me and let me know what product you’re looking for, what size your planner is (including dimensions) and I’ll let you know when I can get it done!

What are the dimensions of your different sizes?

Each listing has the actual dimensions listed next to the planner size in the descriptions, but this is a list of all the sizes I offer currently:

  • Big Happy Planner – 8.5 x 11 in
  • Classic Happy Planner – 7 x 9.25 in
  • Mini Happy Planner – 4.63 x 7 in
  • A5 rings – 5.8 x 8.3 in
  • B6 rings – 5.3 x 7 in
  • Personal Wide rings – 4.75 x 6.75 in
  • Personal rings – 4 x 6.79 in
  • A6 rings – 4.1 x 5.8 in
  • Pocket rings – 3.25 x 4.75 in
  • Standard TN – 4.33 x 8.25 in
  • B6 TN – 9.8 x 6.9 in
  • A6 TN – 8.2 x 5.8 in
  • Pocket TN – 3.5 x 5.5 in
  • Micro TN – 3 x 4 in
  • Happinichi weeks – 3.4 x 7.2 in
  • Happy Planner [Happinichi] Half Sheet – 4.1 x 9.25 in
  • Hobonichi Weeks – 3.4 x 7.2 in

Big, Classic, and A5 size inserts come 1 sheet per page. All other size inserts are 2 sheets per page unless otherwise noted. Fold your insert in half for a TN or cut down the middle for rings. *Folding page inserts, however, come 1 sheet per page.*

If you see an insert I offer that doesn’t include one of the sizes above, let me know via the contact page. I’ll be sure to add it as soon as I can.

I can’t get the inserts to print right.

Check out my printing tips page for printing info!

I printed my inserts and they look right, but they’re still too big.

Don’t forget to cut them down to size! 😉

Do you sell any printed inserts instead of digital?

Check this page for an authorized printer in your area! These are people who offer printing services for Mama Jene Designs inserts.

I really want _____ stickers! Can you make some?

While I don’t offer custom stickers, I’m always happy to add new sticker ideas to my “coming soon” list! Join the Crafty Planners Club group and add your ideas to the product suggestion photos [in the announcements].

Can you make custom stickers? Like, with my kids names?

Unfortunately I’m no longer able to make custom stickers. But occasionally I do offer custom digitals!

I like ____ insert, but I want a couple things changed. Can you make a custom listing for me?

Unfortunately I’m no longer able to make custom inserts.

Are there any coupon codes?

Make sure you sign up for Mama Jene Designs emails so you’re in the loop when it comes to coupons, sales, and new releases!

You should also follow the MJD PR team members! They have coupon codes that give you 15% off – no minimum and no use limit!

I love your shop! Can I PR for you??

I’m so happy you want to PR for MJD! Visit this page to see if the application process is open. Be sure to follow me on Instagram and join the Crafty Planners Facebook group – that’s where I’ll keep you updated on PR team news!

Where do I find the Freebies password?

Sign up for Mama Jene Designs emails and the password will be sent to you in your first welcome email! You can sign up here. I usually send 2-4 newsletters per month with any shop or blog updates – things like new releases, sales, giveaways, freebies, and the like.

What paper should I use when I print my inserts?

I love Hammermill 28 or 32 lb paper! 28 lb I use for most inserts (especially TN inserts), but if I need paper a little thicker I’ll go with 32 lb.

I got one email but where is my email with my digitals?

Try checking your spam! If you still can’t find it, email me at hello@mamajenedesigns.com.

How long is your processing time?

Please see the slider images on the homepage, or shop pages. I update processing time there!

I can’t find order notes.

You can add notes to your order not on the cart screen, but on the checkout screen! If you’re on mobile, try scrolling down until you see “Additional Information”.

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