I got one email but where is my email with my digitals?
Try checking your spam! If you still can’t find it, email me at email@example.com.
I’m having trouble accessing my digital files.
When your order has been processed, your downloads will be available once checkout is complete. At the completed checkout page there will be a list of your digital files purchased along with buttons next to them. Click your files to download. Make sure your pop up blocker is turned off or it might block the file from opening.
The files will also be emailed to you in a list of all the products you purchased. Check your spam if it isn’t in your inbox!
If neither of these work, make sure your payment went through. If it did and you still can’t access it, contact me! I’ll make things right and get you your files.
What are the dimensions of your different sizes?
Each listing has the actual dimensions listed next to the planner size in the descriptions, but this is a list of all the sizes I offer currently:
- Big Happy Planner – 8.5 x 11 in
- Classic Happy Planner – 7 x 9.25 in
- Mini Happy Planner – 4.63 x 7 in
- Micro Happy Planner – 3 x 4 in
- Happy Planner Half Sheet – 4.1 x 9.25 in
- Happinichi – 3.4 x 7.2 in
- A5 rings – 5.8 x 8.3 in
- B6 rings – 5.3 x 7 in
- Personal Wide rings – 4.75 x 6.75 in
- Personal rings – 4 x 6.79 in
- A6 rings – 4.1 x 5.8 in
- Pocket rings – 3.25 x 4.75 in
- Standard TN – 4.33 x 8.25 in
- B6 TN – 4.9 x 6.9 in
- A6 TN – 4.1 x 5.8 in
- Personal TN – 3.75 x 6.75 in
- Pocket TN – 3.5 x 5.5 in
- Micro TN – 3 x 4 in
- Hobonichi Weeks – 3.4 x 7.2 in
Big, Classic, and A5 size inserts come 1 sheet per page. All other size inserts are 2 sheets per page unless otherwise noted. Fold your insert in half for a TN or cut down the middle for rings. *Folding page inserts, however, come 1 sheet per page.*
I can’t get the inserts to print right.
Check out my printing tips page for printing info!
I printed my inserts and they look right, but they’re still too big.
Don’t forget to cut them down to size! 😉
Do you sell any printed inserts instead of digital?
No, Mama Jene Designs inserts are only offered as digital files.
I like ____ insert, but I want a couple things changed. Can you make a custom listing for me?
Unfortunately I’m no longer able to make custom inserts.
What paper should I use when I print my inserts?
Check out the blog post on my favorite paper products.
Where do I find the Freebies password?
Sign up for Mama Jene Designs emails and the password will be sent to you in your first welcome email! You can sign up here. I usually send 1-4 newsletters per month with any shop or blog updates – things like new posts, shop updates, giveaways, freebies, and the like.
Have another question?
Send me a message and ask!